Frequently Asked Questions
Q. “What is
A. Hard water is defined as having more than
1GPG (grains per gallon) of dissolved minerals
in it (usually calcium, magnesium carbonate and
Q. “How is hard water measured?”
A. Hard water is measured in either PPM (parts
per million) or GPG (grains per gallon)
Q. “Does the water run through salt to get
A. NO. It runs through a Cation Exchange bed.
Salt is used to “wash” this bed at
Q. “How much sodium is added to the water by the
A. That depends on the hardness of the original
water. The table below shows the additional
amount of sodium consumed by drinking ONE gallon
of softened water.
INITIAL HARDNESS SODIUM ADDED
1.0 Grains per Gallon 30 Milligrams / Gallon
5.0 Grains per Gallon 150 Milligrams / Gallon
10.0 Grains per Gallon 300 Milligrams / Gallon
20.0 Grains per Gallon 600 Milligrams / Gallon
40.0 Grains per Gallon 1200 Milligrams / Gallon
As a comparison:
1 slice of white bread has 161 milligrams of
¾ cup of canned baked beans has 1130 milligrams
1 medium sausage has 610 milligrams of sodium
1 cup of whole milk has 127 milligrams of sodium
Q. “Will a softener remove iron, too?”
A. Yes, at low levels, however at high levels
e.g. above 1mg/ltr a filter specifically for
iron is required.
Q. “How much salt will I use and is it
A. Tablet salt costs €10.00 per 25kg bag.
Block salt costs €5.50 per 8kg bag (each bag
contains 2 x 4kg blocks).
Usage depends on water hardness and quantity of
Q. “What is the expected life of the softener
A. Under normal conditions, it is normal for a
softener to go over 8 years without needing to
have the bed changed.
Q. Why would I want to soften my water?”
A. It greatly reduces the scaling of pipes,
taps, pots, glasses and baths. You will use less
detergents, soaps, shampoos etc. The water is
more pleasant to wash with, less soap scum.
Q. “Someone told me that softened water feels
A. When you wash your skin with hard water,
there is a layer of soap and minerals that is
left on your skin. This is what causes the
“squeaky-clean” feeling. With soft water, the
soap is completely rinsed away leaving the
natural oils your skin produces.
Q. “There are hundreds of companies selling all
kinds of water softeners. Why should I buy your
A. We are a reputable, locally owned company
that was here yesterday and we will be here
tomorrow. Like all other Companies out there, we
have Electric Softeners.
But we are one of the few
Companies to carry Non Electric Water Softeners.
We are often
copied, but no one can match our quality,
service, products and price.
Q. “What makes your softeners better than others
that charge as much as twice the price?”
A. As mentioned in the last question we have the
Dependable Non – Electric softeners. But, all
softeners, regardless of price, should soften
your water (i.e. reduce the hardness to 0
grains). Though an electric softener will only
perform as good as the person looking after it.
Some questions to ask before you buy a system
• How long has the company
been in business?
• Do you have a proper office
and showroom that a customer can
visit? (Where systems can be viewed in advance).
• Are your systems Electric or
Non – Electric?
• How much water does it use
• What is the Manufacturers
warranty? That way YOU (the customer)
are guaranteed a real warranty.
• Does the softener regenerate based
on time or on actual water
• If the Softener is Electric - how
easy is it to change the settings and
add salt to the unit? Because with Non - Electric Systems
no timers, meters or buttons to push.
• How quickly can you get your
questions answered and your